FAQs | FOS – Factory of Scents

Welcome to the FOS Frequently Asked Questions page — your quick guide to everything you need to know about our perfumes, orders, and policies.

1. How do I choose the right fragrance?

Explore our Scent Guide for tips on finding perfumes that match your personality and style. You can also contact our team for personalized recommendations.

2. Do you sell authentic perfumes?

Absolutely. Every FOS fragrance is 100% authentic and sourced directly from trusted manufacturers or official distributors. We never deal in imitations or replicas.

3. Can I return or exchange my order?

Yes — as long as your item is unopened and returned within 14 days of delivery. Visit our Returns & Exchanges page for details.

4. How long does delivery take?

Delivery typically takes between 3–7 business days for domestic orders, depending on your location. International delivery may take longer.

5. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and select digital wallets for your convenience and security.

6. How can I contact customer service?

You can reach our support team at houseoffscents@gmail.com — we’ll respond as soon as possible.

If you don’t see your question here, please reach out. The FOS team is always happy to help.